PRIME HIT PRODUCTS LTD REFUND AND CANCELLATION POLICY


Cancellations:

1. Order Adjustment Window: You may amend or cancel your order within 6 hours of placement. This ensures we can process and dispatch orders efficiently. After this window, changes are not guaranteed.

2. Procedure for Modifying or Cancelling Orders: To alter or cancel your order, contact our customer support team promptly at contact@primehit.store, providing your order number and relevant details for quick assistance.

3. Dispatched Orders: Once your order has been dispatched, cancellations are not possible. In such cases, we kindly ask you to accept the delivery and refer to our Returns and Exchanges Policy for further steps.


Refunds:

1. Eligibility for Refunds: To qualify for a refund, items must:

• Be unused, in the same condition as received.
• Include tags (if applicable) and be returned in their original packaging.
• Be accompanied by a receipt or proof of purchase.

2. Damaged or Defective Products: We offer a 100% refund guarantee on products that are defective or damaged in transit. Contact us at contact@primehit.store, and we will provide a return address. You can choose between a replacement or a refund.

3. Dissatisfaction with Order: If you are dissatisfied with your purchase, please contact our customer support team. We are here to assist and find the best resolution.

4. Non-Refundable Circumstances: Refunds will not be issued under the following conditions:

• Orders not received due to errors under your control (e.g., incorrect shipping address).
• Refund requests made more than 14 days after the guaranteed delivery period (44 days).

5. Return Shipping Costs: Customers are responsible for covering return shipping costs. Shipping fees are non-refundable.