FREQUENTLY ASKED QUESTIONS (FAQ)

Q: What types of products do you sell?
A: We specialise in innovative products designed to simplify your daily routines. Our range includes gadgets for the home, personal use, and on-the-go solutions to enhance efficiency and comfort.

Q: How can I place an order?
A: To place an order with us, please follow these detailed steps for a seamless experience:

1. Browse Our Collection: Navigate through our wide range of innovative products designed to simplify your daily routines. Whether you're looking for gadgets for home, personal use, or solutions for on-the-go efficiency, you'll find something that meets your needs.
2. Add Items to Your Shopping Cart: When you find a product you wish to purchase, select any necessary specifications such as size, colour, or quantity, and then click the "Add to Cart" button. You can continue shopping and add more items to your cart in the same way.
3. Proceed to Checkout: Once you're ready to complete your purchase, click on the shopping cart icon to review your items. Here, you can make any last-minute adjustments to your cart. When you're satisfied, click the "Checkout" button to move forward. If you prefer using PayPal for your transaction, select the PayPal button at this stage.
4. Enter Your Details: In the checkout screen, you'll be prompted to enter essential information such as your email address, name, and shipping address. It's crucial to ensure all information is accurate to avoid any issues with your order's delivery.
5. Apply a Discount Code (If Available): If you have a valid discount code, locate the "Discount" field on the checkout page. Enter your code here and click "Apply" to see your total order cost adjusted accordingly.
6. Choose Your Shipping Method: After applying any discounts, click "Continue to Shipping Method." Here, you'll confirm your delivery address and select your preferred shipping option. It's vital to double-check the shipping address for accuracy.
7. Payment Information: Next, click "Continue on to Payment Method" where you'll enter your payment details. We accept various payment methods for your convenience, including major credit cards and PayPal. Rest assured, all transactions are securely processed to protect your information.
8. Complete Your Order: Review all the information you've provided one last time. If everything looks correct, click "Complete Order" to finalize your purchase. You will receive an email confirmation containing the Order Number and details of your purchase shortly after.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay, prioritising secure payments to protect your details.

Q: Do you offer international shipping?
A: Yes, we provide international shipping. Shipping times and costs vary by destination country. Refer to our Shipping Policy for more information.

Q: How can I track my order?
A: After dispatch, you'll receive a tracking number via email. Use this to monitor your order's progress on our website or the carrier's tracking service.

Q: Can I return a product if I'm not satisfied?
A: We offer a 30-day return policy for unsatisfactory products, adhering to our Return and Refund Policy's guidelines.

Q: What should I do if I receive a damaged or incorrect product?
A: Contact us immediately at contact@primehit.store with your order number and proof (images preferred). We'll guide you through the return process and arrange a replacement or refund as necessary.

Q: Are there non-returnable products?
A: Certain items, including perishable goods, custom products, and personal care goods, are non-returnable. Please see our Return and Refund Policy for a comprehensive list.

Q: How can I contact customer service?
A: Reach out to us at contact@primehit.store. We aim to respond within 24 hours.

Q: Do you offer warranties on your products?
A: Selected products come with a manufacturer's warranty. Check product details for specific warranty information.

Q: Can I amend or cancel my order after placing it?
A: You have 6 hours to change or cancel your order. Contact us with your order number at contact@primehit.store. While we strive to accommodate requests, changes to processed orders may not always be possible.

Q: How do I apply a promo code to my order?
A: Enter your promo code at checkout in the designated field, and the discount will automatically apply. Note: Only one promo code per order.

Q: What is your privacy policy?
A: We're committed to protecting your privacy, using your information solely for order processing and personalising your experience. Visit our Privacy Policy page for details.

Q: Do you have a loyalty program?
A: We're developing a loyalty program to thank our customers for their support. Subscribe to our newsletter or follow us on social media for the latest updates.

Q: How often do you restock items?
A: Restocking depends on demand and availability. Sign up for notifications on the product page to be alerted when items are back in stock.

Q: Are your products environmentally friendly?
A: Sustainability is key to our business. We offer eco-friendly and sustainable products, minimising our environmental impact. Look for our eco-friendly icons on product pages.

Q: How do I ensure product quality?
A: Our products undergo rigorous testing and quality control processes to meet high standards. We collaborate with trusted manufacturers and brands committed to quality and innovation.


Additional Notes:

• Browser Compatibility: We recommend using Google Chrome, Safari, Firefox, or Internet Explorer for the best shopping experience.
• Secure Online Ordering: Your online security is paramount. We use SSL encryption to protect your information during transactions.